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Returns & Refunds Policy

Last updated: October 18, 2026

This policy explains how to request a return or cancellation for orders delivered to the United Kingdom or the United States. Your rights under applicable consumer law are not affected by this policy.

United Kingdom orders

For most online purchases, you may notify us that you wish to cancel within 14 days after receiving your order. After notifying us, you have a further 14 days to send the goods back. You do not need to give a reason.

For a change-of-mind return, you are responsible for the direct return-postage cost, provided this was made clear before purchase. If an item is faulty, damaged, or incorrect, contact us and we will handle the issue in accordance with applicable law.

We will issue an eligible cancellation refund within 14 days after we receive the returned goods or you provide evidence that you sent them back, whichever happens first. The refund includes the cost of the least expensive standard delivery option where required by law. An upgrade to a more expensive delivery option may not be refundable.

You may handle an item as needed to inspect it. If it has been handled beyond what is necessary to establish its nature, characteristics, and functioning, the law may allow a deduction for any resulting loss in value.

United States orders

For a change-of-mind return, contact us within 3 days after delivery. Requests received after this period may be declined unless applicable law gives you a longer or separate right.

Returned change-of-mind items must be unworn, unwashed, unused, and returned with their original tags and packaging. Contact us before mailing a return so we can provide the next steps.

You are responsible for arranging and paying the return postage for a change-of-mind return. If an item arrives faulty, damaged, or incorrect, contact us promptly; we will handle it in accordance with applicable law.

How to request a return

  1. Contact us through the Refund Request.
  2. Include your order number, the item you want to return, and the reason for the request.
  3. Wait for return instructions before mailing the parcel.
  4. Keep your postage receipt and tracking details until the return is resolved.

Refunds

Once an eligible return is received and checked, we will notify you of the refund decision and process any refund due to the original payment method, subject to applicable law and the terms shown when you placed the order. Your payment provider may take additional time to post the refund.

Nothing in this policy limits legal remedies for goods that are faulty, not as described, or otherwise do not meet applicable legal requirements.

Questions

For return or refund questions, please use our Contact Us page.

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